🔄 Return & Refund Policy – ZAINZONE STORE

At ZAINZONE STORE, we value your trust and aim to provide you with a hassle-free shopping experience. If you are not fully satisfied with your purchase, our Return & Refund Policy ensures that your concerns are handled smoothly.

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1. Eligibility for Returns

• Products can be returned within 7 days of delivery.
• The item must be:
  • Unused and in the same condition as received.
  • In its original packaging with tags, labels, and accessories intact.
• Returns are accepted only if there is a valid reason such as wrong product received, damaged/defective item, or size/quality issues.

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2. Non-Returnable Items

Certain products are not eligible for return or refund, including:

• Items purchased during clearance or sale.
• Personal care, hygiene products, undergarments, or consumables.
• Customized or personalized products.
• Digital or downloadable goods.

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3. Return Process

1. Contact our support team at [your email/phone number] within 7 days of receiving your order.
2. Provide your Order ID, reason for return, and photos/videos of the product (if damaged/defective).
3. Once approved, our team will arrange a pickup through our courier partner (where available). In some cases, you may need to ship the product back to us.
4. After receiving and inspecting the returned item, we will notify you about the status of your refund/replacement.

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4. Refund Policy

• Refund Method: Refunds are issued to your original payment method (credit/debit card, UPI, wallet, net banking, etc.).
• Processing Time: Refunds may take 5–7 working days to reflect in your account after approval.
• Shipping Charges: Original shipping and COD charges are non-refundable (unless the return is due to our error).

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5. Replacement Policy

• If you prefer, we can provide a replacement instead of a refund (subject to product availability).
• Replacements are processed once the original product is returned and verified.

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6. Damaged or Wrong Product

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
• Share clear photos/videos as proof, and we will arrange a quick replacement or full refund.

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7. Order Cancellations

• Orders can be cancelled within 12 hours of placing the order, provided they have not been dispatched.
• Once shipped, cancellations are not possible. However, you may apply for a return after delivery.

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8. Contact Us

For any return or refund-related queries, reach out to us at:
📧 Email: [support@zainzonestore.com]
📞 Phone: [+917091506256]

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✅ At ZAINZONE STORE, we believe in fairness and transparency. Our policies are designed to protect customer satisfaction while ensuring smooth operations.

Shipping returns

To return your product, you should mail your product to: {support@zainzonestore.com}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {support@zainzonestore.com} for questions related to refunds and returns.